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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎12-03-2018 11:10 AM

HP Recommended
Product: Stream 7
Operating System: Microsoft Windows 10 (64-bit)

After installing the latest updates my tablet boots to windows login but I cannot enter my password as I have no on screen keyboard. If I hit ease of access I get the menu but no response to any of the options.

If I go to startup menu and hit F11 I get error code 0x0000225 and it talks of using recovery media.

 

Help pls. Thanks.

1 ACCEPTED SOLUTION

Accepted Solutions

‎12-03-2018 12:40 PM

HP Recommended

You could log in for now with a OTG adaptor and USB keyboard.

 

The F11 recovery option will not work since it was upgraded from Windows 8.1, that breaks the recovery partition.  You could also do a fresh installation of Windows 10 using the downloadable install image from Microsoft.

View solution in original post

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2 REPLIES 2

‎12-03-2018 12:40 PM

HP Recommended

You could log in for now with a OTG adaptor and USB keyboard.

 

The F11 recovery option will not work since it was upgraded from Windows 8.1, that breaks the recovery partition.  You could also do a fresh installation of Windows 10 using the downloadable install image from Microsoft.

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‎12-13-2018 07:18 AM

HP Recommended

Thanks for the reply. I ended up reloading Windows 10 from a USB stick via USB Keyboard and OTG adapter.

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