cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Ssn2019
New member
1 0 0 0
Message 1 of 2
98
Flag Post
HP Recommended

Warranty Issue

HP 15-Da1041TU / 6FS90PA#ACJ
Microsoft Windows 10 (64-bit)

I have purchased my laptop on 09th September 2019 in chennai but the warranty had been activated by 14th August 2019 itslef.  Why it got preactivated  before the purchase date ? Can I assume this is an used product ?

Product HP 15-da1041TU

Product no. 6FS90PA#ACJ

Please provide me a solution ASAP.

1 REPLY 1
Level 20
Level 20
109,575 99,752 15,564 23,908
Message 2 of 2
87
Flag Post
HP Recommended

Warranty Issue

Hi:

 

The PC was not used.

 

For whatever reason, HP starts the warranty clock ticking the minute the PC leaves the assembly plant.

 

So you have a recently made notebook because usually several months are gone from the warranty.

 

To correct the warranty start and end dates, you can try the online warranty dispute process at the link below...

 

https://support.hp.com/us-en/document/c05084516

 

...or you can contact HP support in your country and speak to a customer services rep to get the warranty start and end dates adjusted.

 

https://www8.hp.com/us/en/contact-hp/ww-contact-us.html

Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation