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When pressing a letter on keyboard I get different letter

HP Recommended
Ho laptop model 14-dk0599sa
Microsoft Windows 10 (32-bit)

I have a hp laptop and for some reason on my keyboard, specifically the keys: 9 , o, l, . , When I type them I also get the key next to it and a tried to go tokto setting and fix it but it's not working.

 So if I type 9 I get 09

If I type o I get po

If I type l I get ;l

And if I type . I get /.

The right and keft key aren't working properly either.

Please I need help

1 REPLY 1
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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@Morty16


Welcome to HP Community

 

I have gone through your Post and would like to help

 

I suggest you run a Keyboard Test to confirm the Hardware Functionality

 

- Hold the power button for at least five seconds to turn off the Notebook.
- Turn on the computer and immediately press Esc repeatedly, about once every second. 
- When the menu appears, press the F2 key.
- On the main menu, click Component Tests and Keyboard

 

Keep me posted

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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