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    Fix Windows 10 Update Issues

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    Fix Windows 10 Update Issues

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Message 1 of 11
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WiFi Mice Driver and use for windows 10

HP Recommended
Mice HP Wi-Fi Direct (Bronze) Mobile Mouse (LQ083AA)
Microsoft Windows 10 (64-bit)

Hi, I got 

Mice

HP Wi-Fi Direct (Bronze) Mobile Mouse(LQ083AA)

some time ago and it never wroks properly, is a high complex to setup, pair and get it on line, I had never used as I desire, now the driver is not available for windows 10, it is a very frustrating situation, I'd like to have a response from HP in regards this item, it offer a very good option to use via WiFI only thing is that never works.

10 REPLIES 10
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HP Support Agent
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Message 2 of 11
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@GUGALDE,

 

Welcome to the HP Forums!

 

This is a wonderful place to converse with the community, get assistance and find tips.

 

I reviewed your post and understand that you are looking for the mouse driver for Windows 10.

 

I'll be glad to help you 🙂

 

Wireless mouse is a plug and play device and usually uses the Windows drivers and works fine.

 

I would like to know whether you are facing any issues with the mouse?

 

You can download the driver for the mouse from the below link.

 

https://ftp.hp.com/pub/softlib/software12/COL38376/ob-111996-1/Web_WiFiMobileMouseUpdate3.exe

 

If you continue to face any issue I recommend you update the mouse firmware from the below link.

 

https://ftp.hp.com/pub/softlib/software12/COL43096/no-104795-4/WiFi_MobileMouse_Firmware.exe

 

Here is how you can update the firmware.

 

1. Download driver executable to a directory on your hard drive. 
2. Double click the *.exe to begin
installation
3. Follow on-screen instructions.

 

Restart your computer and test the mouse, this should resolve the issue.

 

Let me know how it goes. Awaiting your reply!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Good day! Take care 🙂

 

Cheers!

The_Fossette
I am an HP Employee

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Message 3 of 11
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Hi, thanks for the response, both files has an error message: Can't create output file, I could not make the installation.

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HP Support Agent
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@GUGALDE,

 

It is great to have you back and your patience is greatly appreciated.

 

I checked both the link and both the links are working fine.

 

I recommend you try using a different browser and check.

 

Let me know how it works and you have a good day ahead.

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Take care!

 

Cheers!

The_Fossette
I am an HP Employee

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Message 5 of 11
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Links are working fine, installer failed once downloaded into the machine, see attachments.Error 1.jpgError 2.jpg

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Message 6 of 11
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@GUGALDE,

 

It is great to have you back and your patience is greatly appreciated.

 

Please provide me the below information so that I can assist you better.

 

What is the exact issue you are facing with the mouse?

Have you tried using a different mouse?

 

I await a response at your earliest convenience.

The_Fossette
I am an HP Employee

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Message 7 of 11
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I cannot use the mice since I bought it, installer with drivers or firmware updates you sent does not work...

 

I'll get a bluetooth one, distinct than HP, WiFi technology is painful and not recomend at all,

 

thanks for the support.

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HP Support Agent
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@GUGALDE,

 

I am sending you a private message suggesting next course of action.

 

Please check your private message icon in the upper right corner of your HP Forums profile.

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Good day! Take care 🙂

 

Cheers!

The_Fossette
I am an HP Employee

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Message 9 of 11
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Hi, Still i am not able to connect the Mouse, SoftAP not available error msg. and Also the driver is not for windows 10 it shows win 7. can you please help 

 

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I have the same issue. i've been trying to resolve it following those links added by teh HP employer, it is not working. It is just to W7. I've not installed w10 on my HP notebook waiting for a working diver. It is a shame!!! 

Regards

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