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Indrasolanki Honor Student
Honor Student
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Message 1 of 2
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HP Recommended

Windows 8.1 is not working

HP 15R007TX
Microsoft Windows 8.1 (64-bit)

Hp r007tx

CND43478CP

 

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Distinguished Professor
Distinguished Professor
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HP Recommended

Windows 8.1 is not working

Hi

Please delete your serial number.

Product Number  --  G8D31PA  --   HP 15-r007tx Notebook PC


First:- Turn off the computer, press and hold the PWR button for 4 seconds.

Then - Leave only keyboard and mouse connected, disconnect all externally connected
devices such as Docking Station, USB storage devices, displays, and printers.
Unplug the AC adapter from the computer.

Next - Press and Hold the Power button for 15 seconds to Hard Reset.
Rinse and Repeat

AND/OR - Power on your PC, press Esc (repeatedly), then F2 at the prompt.
Choose System Tests (Fast Test does a 4 minute hardware check).
AND/OR
HOW DO I USE DIAGNOSTICS?

HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests to determine if the computer hardware is functioning properly. The tool runs within the Windows operating system in order to diagnose hardware failures. HP PC Hardware Diagnostics Windows comes pre-installed on new HP computers, but if not on yours, download here:- http://ftp.hp.com/pub/softpaq/sp93001-93500/sp93457.exe

 

Then please post any results.

https://www.microsoft.com/en-us/software-download/windows8ISO    

Little Boy Blue, come blow your horn.


Lil_Boy_Blue
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