Joe_Kerr6 Student
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Windows not installing

Envy 27 AiO pc

I got the computer(refurbished HP Envy 27 AiO PC) from may grandad who claimed he got 2 and wanted me to have the second so I took it home and plugged it in and it said that windows installation cannot proceed and to restart the PC. I clicked ok and the same thing came up. I have never got in and when I asked my grandad whats wrong with it he said he turned it on once and it worked just fine and didn't do anything to it ( I believe him bc the second one came it first). But I don't know what's wrong and don't want to talk to cs. Please help. 

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Windows not installing



Welcome to the HP Support Community! 

  • What is the product number for your computer?
  • What is the operating system you are using?
  • Have you performed any troubleshooting steps before posting?

Meanwhile, I recommend you try doing a system restore to a previous date and check if it helps.


Follow the steps in the below article to perform a system restore.


Let me know how it goes and you have a great day!


If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!



I am an HP Employee

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