08-20-2019 05:59 PM
I got the computer(refurbished HP Envy 27 AiO PC) from may grandad who claimed he got 2 and wanted me to have the second so I took it home and plugged it in and it said that windows installation cannot proceed and to restart the PC. I clicked ok and the same thing came up. I have never got in and when I asked my grandad whats wrong with it he said he turned it on once and it worked just fine and didn't do anything to it ( I believe him bc the second one came it first). But I don't know what's wrong and don't want to talk to cs. Please help.
08-23-2019 05:17 AM
Welcome to the HP Support Community!
- What is the product number for your computer?
- What is the operating system you are using?
- Have you performed any troubleshooting steps before posting?
Meanwhile, I recommend you try doing a system restore to a previous date and check if it helps.
Follow the steps in the below article to perform a system restore.
Let me know how it goes and you have a great day!
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
I am an HP Employee