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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Archived Topics
- Tablets and Mobile Devices Archive
- Re: Windows update issue
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10-11-2019 07:46 AM
I was watching usual stuff on YouTube, latter after getting bored I went to shutdown my laptop. Upon clicking the power icon it showed an option stating "update and restart".(Earlier couple of days ago I was notified that an update has download and it was asking for a desire time to update, which I ignored) I had enough time so I clicked on "update and restart". The process began, it was quite slow and I was also expecting the same but it got struck at 23%. The loading symbol: the circle which revolves also stopped. It's been 6hrs now(while I'm writing), the hp support isn't working well for me now, the service agent lines are closed as it is past 6:00pm here(as of now). I'm really frightened as there is no service center near by and I don't want to lose any data. I'll attach the photo of the struck window along. Please respond as soon as possible. Also understand if there are any flaws in the writing as it is my first post here.
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10-11-2019 12:56 PM
Great. I am happy it is up and running again. It is quite late here in Italy, so I am on my mobile. Tommorow I will get back to you and we can see together how to completely update the notebook.
Have a nice evening.
Regards,
David
10-13-2019 11:47 PM - edited 10-13-2019 11:48 PM
Hi,
Yes, try updating the system again and see if it works. Remove any external devices attached to the PC.
First, back up any important data on an external drive or to the cloud. You should always backup your data.
Let me know,
David
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