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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎10-11-2019 07:46 AM

HP Recommended
Product: HP Notebook - 15q-dy0004au
Operating System: Microsoft Windows 10 (64-bit)

I was watching usual stuff on YouTube, latter after getting bored I went to shutdown my laptop. Upon clicking the power icon it showed an option stating "update and restart".(Earlier couple of days ago I was notified that an update has download and it was asking for a desire time to update, which I ignored) I had enough time so I clicked on "update and restart". The process began, it was quite slow and I was also expecting the same but it got struck at 23%. The loading symbol: the circle which revolves also stopped. It's been 6hrs now(while I'm writing), the hp support isn't working well for me now, the service agent lines are closed as it is past 6:00pm here(as of now). I'm really frightened as there is no service center near by and I don't want to lose any data. I'll attach the photo of  the struck window along. Please respond as soon as possible. Also understand if there are any flaws in the writing as it is my first post here.

IMG20191011185657.jpg

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-11-2019 08:01 AM

HP Recommended

Hi,

Turn off the PC by holding the power button until shutdown. Turn the PC back on again and let me know what happens. It should either undo the update, or continue with the update.

 

You will be able to recover the data even if the update fails.

 

Let me know,

David

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7 REPLIES 7

‎10-11-2019 08:01 AM

HP Recommended

Hi,

Turn off the PC by holding the power button until shutdown. Turn the PC back on again and let me know what happens. It should either undo the update, or continue with the update.

 

You will be able to recover the data even if the update fails.

 

Let me know,

David

Was this reply helpful? Yes No

‎10-11-2019 08:14 AM

HP Recommended

Ok, currently it's showing "Undoing changes made to your computer..." on black screen.

So is it fine until here?

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‎10-11-2019 12:51 PM

HP Recommended

How did it work out?

Regards,

David

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‎10-11-2019 12:53 PM

HP Recommended

Thank you David, laptop is working completely fine. 

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‎10-11-2019 12:56 PM

HP Recommended

Great. I am happy it is up and running again. It is quite late here in Italy, so I am on my mobile. Tommorow I will get back to you and we can see together how to completely update the notebook.

Have a nice evening.

Regards,

David

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‎10-12-2019 03:51 AM

HP Recommended

Shall I update my system? Anyways i don't have options rather than "sleep".

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‎10-13-2019 11:47 PM - edited ‎10-13-2019 11:48 PM

HP Recommended

Hi,

Yes, try updating the system again and see if it works. Remove any external devices attached to the PC.

First, back up any important data on an external drive or to the cloud. You should always backup your data.

Let me know,

David

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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
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