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    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

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    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

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    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

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Solved!

Windows update issue

HP Recommended
HP Notebook - 15q-dy0004au
Microsoft Windows 10 (64-bit)

I was watching usual stuff on YouTube, latter after getting bored I went to shutdown my laptop. Upon clicking the power icon it showed an option stating "update and restart".(Earlier couple of days ago I was notified that an update has download and it was asking for a desire time to update, which I ignored) I had enough time so I clicked on "update and restart". The process began, it was quite slow and I was also expecting the same but it got struck at 23%. The loading symbol: the circle which revolves also stopped. It's been 6hrs now(while I'm writing), the hp support isn't working well for me now, the service agent lines are closed as it is past 6:00pm here(as of now). I'm really frightened as there is no service center near by and I don't want to lose any data. I'll attach the photo of  the struck window along. Please respond as soon as possible. Also understand if there are any flaws in the writing as it is my first post here.

IMG20191011185657.jpg

 

7 REPLIES 7
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HP Recommended

Hi,

Turn off the PC by holding the power button until shutdown. Turn the PC back on again and let me know what happens. It should either undo the update, or continue with the update.

 

You will be able to recover the data even if the update fails.

 

Let me know,

David

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Ok, currently it's showing "Undoing changes made to your computer..." on black screen.

So is it fine until here?

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How did it work out?

Regards,

David

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Thank you David, laptop is working completely fine. 

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Great. I am happy it is up and running again. It is quite late here in Italy, so I am on my mobile. Tommorow I will get back to you and we can see together how to completely update the notebook.

Have a nice evening.

Regards,

David

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Shall I update my system? Anyways i don't have options rather than "sleep".

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Hi,

Yes, try updating the system again and see if it works. Remove any external devices attached to the PC.

First, back up any important data on an external drive or to the cloud. You should always backup your data.

Let me know,

David

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