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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-18-2019 01:40 PM

HP Recommended
Operating System: Microsoft Windows 10 (32-bit)

I have a HP STREAM windows 10 laptop when I try to factory reset it it'll start resetting and then says "unable to reset PC no changes were made" ????

1 REPLY 1

‎05-18-2019 02:08 PM

HP Recommended

Hi:

 

The only suggestion I can offer if the factory reset won't work, would be to clean install W10 as follows...

 

When you get to the screen where is asks 'Where do you want to install Windows,' I recommend that you delete every partion on the hard drive, leaving just one partition of unallocated space.  Make sure it is set to the maximum size.

 

Then you should have a decent amount of free space left over after W10 installs.

 

Here is how you make the installation media...

 

You can make a W10 USB flash drive installer with the Microsoft Media Creation Tool, using an 8 GB flash drive using another Windows PC, if your PC is not working.

https://www.microsoft.com/en-us/software-download/windows10

If you are asked to enter a product key during the installation process, select the 'I don't have a product key' option, and W10 will install and automatically activate once you are connected to the internet.

Here are the steps to create the W10 USB flash drive installer...

Select Download tool now, and select Run.If you agree to the license terms, select Accept.

On the What do you want to do? page, select Create installation media for another PC, and then select Next.

 

Select the language, edition, and architecture (64-bit or 32-bit) for Windows 10. You want 64 bit. 

Select which media you want to use:

USB flash drive. Plug in a blank USB flash drive with at least 8GB of space. Any content on the flash drive will be deleted.

 

After W10 installs, you can install the drivers and available software from your PC's support page.

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