cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
Level 1
13 8 0 0
Message 1 of 2
125
Flag Post

battery of ENVY 13.3 drains when laptonp is *FULLY SHUT DOWN* +weird heating problem

HP Recommended
envy 13.3
Microsoft Windows 10 (64-bit)

my envy 13.3 drains out of battery even when its fully shut down!
even the *fast startup* option is off in my laptop.

what the!?!?!? should i do??
i, sick of it! its an expensive one, not the cheap hp's.....
how can it drain the battery when im not using it, few outs of shut down- and boom! 10-15% battery flown away!

+when i turn it on it gets hot for few minutes and the fans can make joke of a jet engine..
oh and almost forgot, even when on- the battery is being destroyed very fast!
and no, i dont have junk on the laptop, almost empty.

plz help!!!!!!

1 REPLY 1
Highlighted
HP Support Agent
HP Support Agent
12,815 12,792 1,010 975
Message 2 of 2
Flag Post
HP Recommended

@saarb737, Welcome to HP Support Community!

 

Let's try reinstalling the Microsoft ACPI-Compliant Control Method Battery 

 

1) In the search box, type, and open “Device Manager”. 

2) Expand “Batteries”. 

3) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there. 

4) Click on “Uninstall”. 

5) At the prompt put a check in the box to remove the current driver 

6) Shutdown the computer. 

7) Remove the battery for a minute and then put it back in. 

😎 When the computer comes back up it should automatically find the driver. 

9) Go to Device Manager. 

10) Expand Batteries. 

11) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there. 

12) Click "Search automatically for updated driver software". Do the same thing with Microsoft ACPI-Compliant Embedded Controller. 

 

Also, try updating the computer - 

 

Step 1 Windows Updates - 

1) In the search box, type, and open Windows Updates. 

2) Check for updates. 

3) If the updates are available, click on install and restart the computer. 

 

Step 2 HP Support Assistant Updates - 

1) In the search box, type, and open HP Support Assistant. 

2) Check for updates. 

3) If the updates are available, click on install and restart the computer. 

 

This document has the most relevant troubleshooting if your battery appears to be not holding charge- Battery Does not Power Notebook or Hold a Charge 

 

If the issue persists, Let's Run a battery test using F2 (during restart), if the test failed: 

Check with an alternate battery. 

 

HP Notebook PCs - Using and Testing the AC Power Adapter

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

Reply
0 Kudos
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation