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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎10-12-2019 01:23 AM

HP Recommended

why a laptop can suddenly die, even though the battery is still there?

1 REPLY 1

‎10-14-2019 06:06 PM

HP Recommended

@caramel05
Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824 (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).
  • Did this happen after a recent window or software update?
  • Did you try another charger?
  • Does the notebook shut down immediately (right after you unplug the charger)?
  • Do you get any error message on your notebook (Such as Plugged in, not charging, etc.)?

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

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