02-09-2019 02:20 PM
My laptop is not reading my built in web cam is installed. It was suggested the camera is USB powered and I need to instal an AMD chipset driiver for my platform and restart PC. When I get to RADEON site to do this, I need to select a chipset series and then a 3digit number with letter. I cannot figure those two things out to proceed further. I am not a computer genius but I follow directions well. Please help.
02-11-2019 09:42 AM
Thank you for showing your interest in HP Support Forums. I see from your post that you're having issues with the webcam not working properly on your HP Pavilion notebook.
Don't worry we'll work together to help you find a solution.
To provide you with an accurate solution, I'll need a few more details:
What is the product number of the notebook? Use this link to find it: https://support.hp.com/in-en/document/c03754824 (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).
Have you checked if the webcam is detected in the device manager?
Have you tried to uninstall and reinstall the webcam drivers?
Did you try to update the Bios?
Let's try these steps here:
I would suggest here is to Run Windows Updates troubleshooter -
Download and install the troubleshooter from this link.
I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...
HPSA will automatically search for all the latest drivers for your Notebook
Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
Click Check for updates and messages to scan for new updates.
Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
Click the update name for a description, version number, and file size.
Select the box next to any updates you want to install, and then click Download and install.
Also ensure Windows is up to date.
Select the Start button, and then go to Settings > Update & security > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available.
Alternatively, you can also go through the steps suggested in the support document for -
Could you please respond to this post with the details and with the results of the troubleshooting as this will help me in further assisting you.
Eagerly waiting for your response!
that said, If the information I've provided was helpful,
give us some reinforcement by clicking the solution and kudos buttons,
that'll help us and others see that we've got the answers!
I am an HP Employee