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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎08-26-2017 01:18 PM

HP Recommended
Product: HP Omni 10 5601tw
Operating System: Microsoft Windows 8.1 (32-bit)

Please help me

my windows tab hp omni 10-5601tw 

my tab is locked the bitlocker and i forget the recovery key  and password 

i will try to new install the opreting system but not install 

please henp me

1 REPLY 1

‎08-27-2017 05:41 PM

HP Recommended

@Rambo3

Thank you for posting on HP Forums, 

Riddle_Decipher is at your service. 

 

As I Understand the bit locker encryption has locked and requires a reset as the password is unavailable,

No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution: 

Did you attempt to reset the tablet using the user guide?

(Click here to view your user guide, if you haven't done that yet)

 

While you respond to that, here's the step by step guide to help your cause:

 

   CAUTION:

All data on the drive is removed during this process. Back up your important information before attempting the recovery.

  1. Shut down the tablet.

  2. While pressing the Volume Down button, press the Power button for 2 seconds and release.

    Figure : Power and Volume Down buttons

    Photograph showing the location of the power and volume buttons. As facing the back of the tablet, the Power button is located in the upper left top edge and the Volume Down button being the lower portion of a toggle switch in the upper left edge on the back.

  3. From the Startup menu, tap System Recovery.

CLICK HERE FOR MORE STEPS AND INSTRUCTIONS.

(by the end of this document, all the issues should be resolved)

 

Let me know how that pans out

I hope you have a good day ahead,

And Feel free to ask any other queries as  well,

Considering, this forum has some of the best people in the world available and ready to help.

{If this resolved your concern, Click on "Accept as Solution" & the Purple Thumbs up}.

Riddle_Decipher
I am an HP Employee

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