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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-12-2018 03:50 AM

HP Recommended
Product: pavilion 14-ba0xx
Operating System: Microsoft Windows 10 (64-bit)

Hi everyone,

I recently bought an hp pavilion it’s been working great and I love it, but I just realized that the microphone is not working properly. I realized there was something wrong when I tried to voice activate Cortana. I did everything that was recommended to try to fix this but nothing is working.

when I try to record anything, the only thing that is recorded is a loud distortion-kind-of-sound.

my laptop has B&O audio control (I’m not sure if that has to do with anything)

Thank you for your help!

 

1 REPLY 1

‎05-13-2018 08:01 AM

HP Recommended

@jay2234567

 

Good Day. A warm welcome to the HP community. 

 

I reviewed the case regarding issues with mic. I will be delighted to assist you here.  

 

Superb description, brilliant troubleshooting and terrific observations made before posting. Kudos to you for that. 😉 

 

For better clarity and to assist you correctly, I would require more information regarding this:  

 

Did you try any troubleshooting steps before contacting us? How long are you facing this issue? 

 

For now please try these steps: Follow this document https://hp.care/2wCe6kH which will provide you step by step instructions. By the end of the document I'm sure the issue would be resolved. 🙂  

 

This should do the trick for you.Please perform all these steps patiently as it is critical to resolving the issue. 

 

The trick is to remain patient, Going by your technical expertise and competence I am sure you will be able to perform these steps without breaking a sweat. 🙂  

 

Hope this helps. Let me know how it goes. 😉

Barachiel
I am an HP Employee

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