08-21-2019 11:10 AM
Hello, I am facing the problem of auto scrolling in my laptop. Every document I open, automatically it goes to the last page. Physically, all keys look fine. Ran a keyboard test:
failure id: 94MBHS-8209P9-XD7WMF-G05403
looks like the issue is with page down key. I am even willing to disable the key, if someone could guide me how to do that.
Could anyone share input on solving the problem. Its Quite frustrating.
08-23-2019 06:10 PM
@pm0103 I've managed to decipher the failure ID you've mentioned and here's what the ID represents: failure code 800 / Keyboard Error
You will need to get the keyboard replaced, this can be done either using the HP Parts Store
Alternatively, please let me know if you still have a warranty on that device and which region you are contacting us from before we could provide additional support.
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