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my laptop charges till 92%...not till 100%

HP Recommended
HP ENVY X 360
Microsoft Windows 10 (64-bit)

Hello..i am from india.Recently i am watching that my laptop that is HP ENVY X360 CONVERTIBLE 2018 is charging till app.92%.

and having some heating issue while normal usage......so,anyone pls tell how to resolve this problem.

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HP Support Agent
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Message 2 of 2
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HP Recommended

Hi @arvind007

Welcome to the HP Support Community. I understand the battery is not charging completely. I'd be happy to assist you.

  • Have you tried with an alternate AC Adapter?

Reinstalling Microsoft ACPI-Compliant Control Method Battery under device manager may resolve this issue. Let us try these steps: 

 

Step 1: Click the Windows “Start” button and right-click “Computer.”

Step 2: Click “Manage,” then “Device Manager.”

Step 3: Click the “Batteries” section. A list of devices will appear.

Step 4: Right-click the “Microsoft ACPI-Compliant Control Method Battery” device and click “Uninstall.”

Step 5: Click the “Action” menu item and “Scan for Hardware Changes” to reinstall the driver.

 

Restart the computer and the issue should be fixed.

 

If the issue persists, I recommend you update the BIOS from this link, enter your Product number or name.

Click here to run a battery test to check on the PC.

 

Also, kindly refer to this document to know how to reduce system heating issues.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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