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Arlys Honor Student
Honor Student
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Message 1 of 2
131
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HP Recommended

no touchscreen

stream 7
Microsoft Windows 10 (64-bit)

screen has lost touching ability

 

1 REPLY 1
HP Support Agent
HP Support Agent
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Message 2 of 2
84
Flag Post
HP Recommended

no touchscreen

@Arlys, Welcome to HP Support Community!

 

Perform a hard reset-

Hold on the power button for 10 secs.

 

Reinstall the touchscreen driver-

1)In Windows, search for and open Device Manager.

2)Expand the Human Interface Devices heading.

3)The touch screen device is labeled HID-compliant touch screen, or similar. Right-click the touch screen device and select Uninstall.

4)Confirm the uninstallation.

5) Restart the computer to reinstall the touch screen driver.

 

Try updating the tablet- 

 

Step 1 Windows Updates - 

1) In the search box, type, and open Windows Updates. 

2) Check for updates. 

3) If the updates are available, click on install and restart the computer. 

 

Step 2 HP Support Assistant Updates - 

1) In the search box, type, and open HP Support Assistant. 

2) Check for updates. 

3) If the updates are available, click on install and restart the computer. 

 

Keep me posted for further assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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