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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-14-2019 03:14 PM

HP Recommended
Product: p6-2354er
Operating System: Microsoft Windows 10 (64-bit)
after disconnecting, while through the button (forcibly) the computer stopped loading, it only shows the hp keypad does not work either, what can reset bios but I don’t know where to jump the jumper после отключение пока через кнопку (принудительно ) компьютер перестал загружаться показывает только лoготиб hp клавиатура тоже не работает , что делать может сбросить bios вот только я не знаю куда стоветь перемычку
3 REPLIES 3

‎05-15-2019 06:41 PM

HP Recommended

@Muza1
Thank you for posting on the HP Support Community.

  • What happens when you start your computer? is system stuck on HP Logo screen?
  • Did this happen after a recent window or software update?
  • Have you made any hardware/software changes?
  • Have you tried any troubleshooting steps?

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

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‎05-20-2019 08:55 AM

HP Recommended

1.  is system stuck on HP Logo screen

2.No updates have been made.

I tried to turn off the computer through Windows, but it did not produce results and I pressed the forced shutdown of the computer through the off button.

I replaced the power supply, HDD, And he tried to reset the BIOS settings through the jumpers.

But all to no avail, everything also displays the HP logo.

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‎05-20-2019 12:10 PM

HP Recommended

@muza11

I appreciate your efforts to try and resolve the issue. This computer needs to ship out for physical diagnosis, 
I would request you to contact our Support and our Support Engineers should be able to check the available service options for your computer

HP Support can be reached by clicking on the following link: www.hp.com/contacthp/
Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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