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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎06-09-2017 02:44 AM - edited ‎06-09-2017 03:06 AM

HP Recommended
Product: Samsung J5 2016

I am desperate I've been trying to change my password for the last ½ hour. finally I managed to do it on my laptop. But I do not get in on my phone it says there is some problem with my account. What can i do? now I can't sign on my laptop either. Access prevented. What can -i do please help me.

 

1 REPLY 1

‎06-10-2017 04:21 AM

HP Recommended

Hello tana50

 

What password are you talking about???

 

If this is for a Microsoft account, you need to contact them for help with your account.

https://support.microsoft.com/en-us/help/12429/microsoft-account-sign-in-cant

 

 

IF there is trouble with a Samsung phone, we dont handle that on the HP forum.

Sorry.

 

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