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mariaaaja27
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Message 1 of 2
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pc won’t start

HP Recommended
Hp Envy x360
Microsoft Windows 10 (32-bit)

I tried resetting my laptop by using the hp recovery, it says the restoration was incomplete and now anytime my hp starts instead of the main screen , it takes me to the same message popping out, “restoration incomplete”. And it doesn’t let me go to my desktop, if I remove the message the whole computer restarts. What’s going on?

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Echo_Lake
HP Support Agent
HP Support Agent
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Message 2 of 2
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@mariaaaja27
Thank you for posting on the HP Support Community.

 

The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file in order to install the Windows operating system. 

 

Click here: https://support.hp.com/in-en/document/c06162205 to Use the HP Cloud Recovery Tool (Windows 10, 7)

 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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