Resolve Windows 10 or update issues on HP computer or printer– Click Here
Hello, please I realised there was a virus on my pc so I tried resetting it and it failed and now my laptop is not responsing.
@Anthony61 Thanks for sharing your concern with the HP Community,
here's what I'll need, so I may be able to provide an accurate solution:
What is the product number of your device? Use this link to find it: click here
(Ensure you do not share any of your personal information such as serial, phone number, email ID, etc.)
Have you attempted any steps on your own before posting on the HP Forums?
When was the last time it worked without these issues?
Have you attempted a system restore?
Did you run a hardware test on the computer using the F2 key during a restart?
Could you share a screenshot of the display if you are getting any error messages before it stops responding?
Please reply with the details for further assistance.
Eager to help!
To thank me for my efforts to help you,
feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon
And Have a great day Ahead!
Riddle_Decipher I am an HP Employee
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