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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎07-06-2020 09:35 AM

HP Recommended
Product: elitebook 8560w
Operating System: Microsoft Windows 10 (64-bit)

hello,
I need update to unknown device with hardware ID
ACPI\VEN_HPQ&DEV_0004
ACPI\HPQ0004
*HPQ0004

and the second update for unknown device with hardware ID
USB\VID_138A&PID_003C&REV_0086
USB\VID_138A&PID_003C

thank you all for help


1 ACCEPTED SOLUTION

Accepted Solutions

‎07-06-2020 11:31 AM

HP Recommended

Hi:

 

You need these drivers...

 

HPQ0004:

 

https://ftp.hp.com/pub/softpaq/sp64001-64500/sp64144.exe

 

USB\VID_138A&PID_003C:

 

https://ftp.hp.com/pub/softpaq/sp58501-59000/sp58900.exe

 

You will have to manually install the second one.

 

After you run the driver, the device will probably not get installed.

 

Go to the device manager, click on the unknown USB\VID_138A&PID_003C device needing the driver.

 

Click on the driver tab.  Click on Update Driver.

 

Select the Browse my computer for driver software option and browse to the driver folder that was created when you ran the file.

 

That folder will be located in C:\SWSetup\sp58900.

 

Make sure the Include subfolders box is checked and the driver should install.

 

Then restart the PC.

 

 

View solution in original post

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3 REPLIES 3

‎07-06-2020 11:31 AM

HP Recommended

Hi:

 

You need these drivers...

 

HPQ0004:

 

https://ftp.hp.com/pub/softpaq/sp64001-64500/sp64144.exe

 

USB\VID_138A&PID_003C:

 

https://ftp.hp.com/pub/softpaq/sp58501-59000/sp58900.exe

 

You will have to manually install the second one.

 

After you run the driver, the device will probably not get installed.

 

Go to the device manager, click on the unknown USB\VID_138A&PID_003C device needing the driver.

 

Click on the driver tab.  Click on Update Driver.

 

Select the Browse my computer for driver software option and browse to the driver folder that was created when you ran the file.

 

That folder will be located in C:\SWSetup\sp58900.

 

Make sure the Include subfolders box is checked and the driver should install.

 

Then restart the PC.

 

 

Was this reply helpful? Yes No

‎07-06-2020 06:30 PM

HP Recommended

thank you

Was this reply helpful? Yes No

‎07-06-2020 06:39 PM

HP Recommended

You're very welcome.

Was this reply helpful? Yes No
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