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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
HP Recommended

Hi,

we are using many poly rove 4 dect antennas with ms teams.

The only thing that looks bad is that the poly rove 30 and 40 phones displays the full 

international Number as X_Display_Number.

 

When I change it in poly rove b4 to the extension number (or a name)  then it look good for a few minutes, 

After that the number changes at the phone and in the rove b4 admin page to the international number.

 

Is there a possibility to change it permanently to the extension number? Or to the display name in Teams?
Maybe in a new firmware?


Thank you

Best Regards

Roger

 

2 REPLIES 2
HP Recommended

Hello @WeinmannIT 

 

welcome to the HP Poly community.

 

I suggest as we would need far more information about the Software version etc. to open a Support case via our Support organization in your region.

 

Best regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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HP Recommended

Hi Steffen,

 

thank you for your reply..

All our Poly Rove B4 run on SoftwareVersion 8.0.6 (Build: 0002), all our Poly Rove 30 and 40 run on FW Version 8006.2.

Auto Firmware Update is set direct to FirmwareServer from polycom.

 

ITSP Provisioning is set to EMEA Teams server.

 

Thank you

 

BR

 

Roger

 

 

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