• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
From questions to kudos — grow your reputation as a tech expert with HP Support! Click here to sign up.

‎11-26-2011 02:54 PM

HP Recommended

http://h30434.www3.hp.com/t5/Desktop-Lockups-Freezes-Hangs/HP-Pavilion-H8-1010-PC-hangs-and-freezes-...

 

Yes my computer is still under warranty.

 

I called HP support yesterday, Thanksgiving Day.

 

The first thing the HP support person said was "Happy Thanksgiving."

 

Then he wanted to know if I felt comfortable opening up my computer, and I said yes.

Next he had me remove all the cables from the back of my computer, open up the side panel and remove the memory chips.  Plug the power cable in and start the computer and listen for  a Beep sound.  The beep sounded so he had me turn off the computer and reinstall the memory chips and restart the computer.

 

He offered no other advice or help but only to say that if I wanted to I could contact HP for whatever?
HP case number 805 4381 416

 

Since then it has shut-down once and frozen once.

 

Do you think I should contact HP about a replacement since it is still unter warranty?

Who Me Too'd this topic
No ratings to display.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.