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04-30-2014 03:46 AM
Hello HP Support, I need your help!
I have an HP Pavilion 15 Notebook - n068el (energy star), Product number: F6R97EA#ABZ, running on Windows 8.1 64-bit.
System: Intel(R) Core(TM) i5-4200U CPU @ 1.60 GHz 2.30 GHz, RAM: 4 GB.
Processor Graphics in use: Intel(R) HD Graphics 4400, GOP version: 5.0.1035.
Since yesterday, after some updates probably, but I don't know which ones, a white vertical line has appeared on the right-hand side of the screen, and it doesn't go away. I cannot watch films or videos, do any work without this line disturbing the screen, it is really annoying and unpleasant. Everything else is normal and running properly I think.
I have tried to solve it by downloading updated versions of the graphics processor, but when I go to your website, for my laptop there are three downloads recommended for the graphics processor:
Driver per scheda grafica Intel ad alta definizione (HD) 2013-11-25 , Versione10.18.10.3325, 158.03M
or
Driver scheda grafica NVIDIA 2013-11-25 , Versione1.10, 340.7M
or
Driver per scheda grafica AMD ad alta definizione (HD)
2013-11-15 , Versione13.151.0.0, 277.22M
I don't know which one I have to download, so I have not downloaded any, and in any case I don't know whether that would solve my problem.
Can you please help me?
Many Thanks in advance.
Patrizia