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‎01-14-2015 09:20 AM

HP Recommended
Product: HP Envy5530 Printer
Operating System: Windows 7

I have a one year old HP Envy5300 All in one Printer.  It was working fine until recently.  We had a few power outages due to weather.  After the power was restored, the printer would try to print the alignment page.  It would "think" forever and not move forward until the printer was turned off and back on.  This past week, a new more serious problem occurred.  the display screen is all blue with a flashing C4EBA341.  It is also flashing the icons for right arrow, left arrow, home, return, etc, but nothing is able to be pressed or selected. Turning off and back on does nothing.

 

We attempted a fix we found online that said to hold down the power button until it turns off, unplug the printer, hold down the power button for 15 seconds and then turn it back on.  After this attempt,  NO RESULT. 

 

We are looking for a Hard Reset option to reset this printer so that we can use it, or some other option to reset it.  Any help you can offer would be GREATLY appreciated.  THANK YOU!!!!

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