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‎10-27-2015 10:35 AM

HP Recommended
Product: Envy 17-1100 Series
Operating System: Microsoft Windows 10 (64-bit)

 

I have the exact same problem that I had been hearing when using the PC for a whie, maybe 6 months or more, but did not actually see the issue until I had to take the case apart to replace a fan that had failed (according to BSOD). What turned out to be the cause of the constant clattering and the fan failure, etc. was the pieces of the base that ,once upon a time, held the fitting that the hinge screws went into. The aggravating thing about this is that I had a Care Pack that had just expired on 8/15 which I feel sure would have covered at least the fan replacement if not the required parts for the hinge.

 

If anything is being done about this issue, please let me know

 

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