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cailin66
Level 1
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HP Recommended

Solved!

no scanner icon in Windows 10

HPOfficeJet4620
Microsoft Windows 10 (64-bit)

Installed my OfficeJet4620 all-in-one on my new Win10 HP computer, downloading the correct drivers for Win10.

 

The scanner icon (on desktop on the old XP machine) is no longer there. I tried to find it in the OfficeJet folder in Program Files, but there is no scan.exe or similar to put a shortcut on the desktop.

 

Have been through about 3 reinstallations of the software, print/scan doctor, followed the HP Installation Failure recommendations and tried the suggestions I see on the forum. Not working for me.

 

To clarify: I *can* scan. To do this however, I have to click on printer icon on desktop, which opens the HP Printer Assistant, then immediately opens a web page for e-printing. I then have to toggle back to the printer assistant, and then click on Scan in order to get to the scan dialog. That's 3 steps to achieve what was previously one - in fact, it was a simple keystroke thing - Win-D, H (desktop, H for HPScanner). This is enormously frustrating. Same printer, why not same process?

 

Surely it should be possible to put a scanner shortcut on the desktop? Where do I look for the *.exe file, and what is it called?

 

thanks

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