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‎04-12-2016 04:28 PM - edited ‎04-12-2016 04:30 PM

HP Recommended
Product: HP Spectre x360
Operating System: Microsoft Windows 10 (64-bit)

Hi fellow HP users and forum moderators,

 

I am using a Spectre X360 purchased in Australia and currently using it in Australia.

 

My problem is that the laptop sometimes does not wake up from sleep/hibernate. The screen is pitch black and keyboard lighting button is functional but I tried every single button on the keybpard and pressed the trackpad. Nothing happens or responds to this.

 

Is this a software issue? HP software or Windows 10 64bit issue?

Maybe a hardware like SSD playing up? My SSD is a Samsung 256GB one.

 

The only way to make my laptop work again is to press the on/off/sleep button for 5 seconds then it would force to shutdown then I press again to boot it up.

 

This is getting annoying. I am writing a report for university and suddenly after having a short break or so and opening my laptop the screen is black does not want to wake up.

 

Any solution(s) to this?

 

Thanks in advance!

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