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‎05-14-2016 01:34 AM

HP Recommended
Product: Pavilion p7-1446s
Operating System: Microsoft Windows 10 (64-bit)

I've been trying to find a solution to this problem off and on for about a year.  The Beats Audio control panel disappeared when I upgraded from Windows 8.1 to Windows 10.  It wasn't a big problem at the time, because I could control the volume using the sliders in various applications.  In the last few days, the volume has begun to diminish, even when I have it turned up to 100% in WIndows Media Player, Youtube, or any other external application.  I'm guessing that something has affected the master volume, and I can't get to that right now.  

 

When I try to run Beats Audio Control Panel, I get a dialog box that says Windows can't find IDTNC64.cpl.  I located the file in c:\swsetup\sp64473\src\wdm\ on my computer and even copied it to my c:\windows\system32 folder, but that didn't fix the problem.

 

Unless someone has a better idea, I think my best option is to reinstall the Beats Audio driver.  Unfortunately, that brings me back to square one: No matter what I enter into the customer support page of this site, it does not take me to a page where I can download the Beats Audio driver.  I din't mind looking on an external site such as cnet if necessary, but I'm concerned about safety and I still wouldn't know which file to download.

 

Any and all solutions are appreciated, but please don't tell me to just go to the HP Customer Support page.

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
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