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‎07-04-2016 05:00 PM

HP Recommended
Product: pavillion dv4 laptop
Operating System: Microsoft Windows 7 (64-bit)

1) A couple of months ago 3 vertical lines have appeared on left of laptop screen.  Then the last couple of weeks all of a sudden the entire screen turns into a grey color with vertical lines.  Happened three times already and don't know what to do.  Not too computer saavy (I'm a senior) and will bring it in for repair but I don;t want to get cheated and want to be at least knowledgeable on what it might be.  Read something about an inverter (don't know what this means).  When this happens I obviously turn off the pc wait a couple of minutes and turn it back on.  Just do not know what is causing this.

 

Perhaps I need to change the screen, is this costly?

 

2) Also I'm on a wireless network and the pages sometimes have a delay in loading or it says it's not connected.  Have called my provider and they do not know what the problem is.  Fox six mos their service worked fine, all of a sudden it doesn't and of course they blame my pc.  Would anyone know why this would happen intermittently ?

 

Thanks in advance. Appreciate all of your help..........

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