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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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HP Recommended
HP Officejet Pro 8715
Mac OS X 10.10 Yosemite

Hello

I have been trying to set up the scan to email function on my new printer with no luck.

Currently the printer can scan to my computer, but not to email.

I have entered the following info on the embedded web server page:

 

Default From: xxxx@hotmail.com

Default Display Name: xxxx

SMTP Server: smtp.live.com

SMTP Port: 25

Always Use secure connection SSL/TLS (checked)

Validate Server Certificate (checked)

Maximum Size of Email: Unlimited

Server Requires Authentification (checked)

User name xxxx@hotmail.com

Password: hotmail account password

 

I enter a different email address to scan and test and I get an error message saying

"The printer is unable to connect to the remote destination. Check your configurations and try again"

 

I tried entering SMTP Port 465 and got the same error message

 

Please help!!

Thanks

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