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Hp Pavillion 15 n020ax
Microsoft Windows 10 (64-bit)

Hello,

I have HP Pavillion n020ax with Windows 10 64 bit installed.. On my internal keyboard some keys are not working..e.g. 2 W S X.. These key works fine when extenal  USB logitech keyboard plugged.. I saw on other topics that it is a virus, but in my case it is not.. scanned with antiviruses and malware removers.. can it be solved?

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