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‎08-13-2016 04:39 PM - edited ‎08-13-2016 04:40 PM

HP Recommended
Product: HP Spectre x360
Operating System: Microsoft Windows 10 (64-bit)

Brand new, was working fine, all wonderful - until windows update yesterday, and now the mute button is always on, in either laptop or tablet mode, unless HDMI plugged in, and then sound does go out through HDMI. Since there was a big W10 update overnight, that is suspicious.

 

Trying to change by the taskbar icon reports: No Audio output device is installed.

The keyboard mute button is light, and teh taskbar sound icon is crossed out (=Mute).

 

Control panel/Device Manager/Sound -> "No Audio Device is Installed":

Control panel/Device Manager/Sound, Video and Game Controllers:

     Conexant ISST Audio

     Intel(R) Display Audio

 

I see lots of similar complaints over the past year for HP laptops ("Mute Button stuck on"); some seem to be hardware related, so I cannot know if the Windows update broke this, or if that is just coincidence.

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
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