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‎08-23-2016 09:11 AM - edited ‎08-23-2016 09:21 AM

HP Recommended
Product: HP OfficeJet Pro 8720
Operating System: Microsoft Windows 7 (64-bit)

 

Hi,

 

I'm trying to print my wedding program by using my newly bought HP OfficeJet Pro 8270 e-All-in-One color printer. I was able to print about 20 pages of cardstock paper which I brought from Michael's (http://www.michaels.com/celebrate-it-occasions-program-paper-kit-ivory/10387595.html) Then the printer stop picking up any cardstock paper and keep saying paper jam. 

 

I've been trying all method that I can find from internet (put only 3-4 cardstock paper, clean up the rubber roller, etc.) None of these common methods will make the print to load this cardstock paper. I'm an IT technitian and this is just not something new to me. This printer just won't pick up any cardstock paper(regular paper works fine). When pulling out the tray1, I can see the cardstock paper got lift up half inch and stays there, not even roll up to the rail.

 

This is very frustrate since I need all my 200 wedding programs to print out before the end of this month, sitting in front of printer and try to troubleshoot this problem for hours. 

 

I've been google this for a while and seems that's a common problem that HP never solve in so many generations/models of printers. THIS IS AN DESIGN FAIL!

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