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‎09-07-2016 07:29 AM

HP Recommended
Product: HP Envy 15 N7L05EA#ABU
Operating System: Microsoft Windows 10 (64-bit)

Hello

I have a HP Envy 15 N7L05EA#ABU

 

I'm having terrible problems with the built in speakers hissing and popping whenever I try to play any media such as MP3s or Videos. I've updated the system BIOS to the latest version, I've updated the audio drives to the latest. The problem persists. Tried an older version of the driver and still the speakers pop. It's driving me crazy.

 

If I plug in a set of headphones there is no popping through the headphones but the laptop speakers do continue to pop and crackle even with the headphones plugged in.  If the audio is muted, the speakers still pop.


Here is a video showing what it's like: https://www.youtube.com/watch?v=tsf0uFFHjHg


I'm beginning to wonder if there is a physical fault with it? I can't continue with the problem like it is; it's making my computer unusable. Can anyone help?


Thank you for reading this and for any help that you can offer.

Steve

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