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‎11-23-2016 11:40 AM

HP Recommended
Product: Pavilion 2x
Operating System: Microsoft Windows 10 (32-bit)

I bought my wife a new laptop and my grandson set it up. We have subsequently tried to log on but it doesn't recognise the password as remembered. It says to reset the p/w but you can't do that without logging in to the system. Probably the best solution is to do a factory reset and start again. How do you do that please?

 

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