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‎12-13-2016 08:09 AM

HP Recommended
Product: hp envy laptop
Operating System: Microsoft Windows 10 (64-bit)

when I purchased my laptop in 2013,it came with windows 8 and a full version of ms office 2013. I upgraded to windows 10 in the past, no problems. I recently updated hp simple pass,then the pc could not start at all.Apparently the new version conflicted with the old version. I tried multiple options in the recovery menu to resolve the problem,nothing worked.finally chose to reset with the option of keeping personal files. This worked great, have downloaded all required updates and software, however I cant figure out how to recover the ms office 13 software. There is a file on the desktop titled removed apps with a number called a tel, but I cant do anything with it. Any ideas? Thanks

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