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‎12-13-2016 06:05 PM - edited ‎12-13-2016 06:07 PM

HP Recommended
Product: OMEN 17-W151NR
Operating System: Microsoft Windows 10 (64-bit)

Hi all,

 

I'm having some audio issues with my brand new OMEN 17.

 

In the middle of listening to some music on youtube, the sound slowly starting getting lower and lower. 10-15 seconds later I could barely hear anything.

When I put headphones in, there is no issue with the sound.

 

I went through all the troubleshooting, did diagnostics, re-installed the drivers from within the recovery manager, and also downloaded and installed the latest from the HP site. The issue keeps re-occuring.

 

I'll restart the laptop and the sound will be fine for a couple of minutes. Then it starts getting quieter and then gone. (even if I close Chrome and re-open, I'll get normal sound volume for about 10 seconds before it goes)

Ive tried different websites, video games, etc. Same for all.

 

Any idea what this might be? Faulty speakers?

The machine is 2 days old....

 

One thing that's interesting is that after the sound is gone, if I click to go forward on a song, I'll hear the sound at a regular volume for about 0.2 of a second. Just a brief sound spike before it goes quiet.

 

Would appreciate any help.

 

 

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