• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Are you having HotKey issue? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.

‎12-21-2016 05:36 PM

HP Recommended
Product: HP Envy Notebook-M7-K211dx
Operating System: Microsoft Windows 10 (64-bit)

I can not get sound out of my HDMI cable - video is excellent.  In device manager I only show Realtek High Definition Audio and CyberLink WebCam Virtual Driver.  I have installed iTunes if that matters.  When I run troubleshhot sound problems it says the issue is Generic Audio Driver Not Fixed.  I have tried to install  IDT HD Audio ut it always says it does not support this hardware.  The only device that shows up in the sound area is the speakers but the headphones do work.  The Beats control panel only shows speakers also.  I believe there was a time when an IDT HD file did show up in the Sound, video and game contollers area of the device manager.

Need help

Thanks

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.