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‎12-26-2016 07:20 PM - edited ‎12-26-2016 07:49 PM

HP Recommended
Product: HP Spectre x360 13-4116dx
Operating System: Microsoft Windows 10 (64-bit)

I acquired Microsoft Office Home & Student 2016, which brings along World, Excel, Powerpoint and OneNote. The instalation process got stuck in 95%, but the products were installed anyway. Powerpoint and OneNote opened normally, but World and Excel just keep "starting" forever, like in this screen:

Capture.PNG

 

I tried unstalling and reinstalling, but both process were always not completed (getting stuck in some step of the process), as said before. It was a really nightmare actually.

After 2 days of hard searching, I got lucky and managed to find out that if I stop the process Print Spooler on Services, Word (and Excel) instantly opens, but I couldn't use printers obviously. Now I could successfully unstall and reinstall Office, but doing this still did not fix the issue.

I've already tried reinstalling Print Spooler using third-app and erased all the default printers that came along with my PC, but it still interferes with Word and Excel (but Powerpoint and Onenote works normally)

I haven't the oportunity yet of trying to print anything random (like a PDF file or something), because I'm not having acess to printers this moment.

 

Any suggetions?

 

[edit]

 

Just other info: if I run Word/Excel with Printer Spooler disabled, and then starts it, Word/Excel start to not respond anymore

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