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‎02-03-2017 11:20 AM - edited ‎02-07-2017 03:57 AM

HP Recommended
Product: ZBook 15 G3
Operating System: Microsoft Windows 10 (64-bit)

I have an external hard drive (Western Digital Elements - 500GB, aproximately 2 years old), which is not recognized at all from a newly bougth ZBook 15 G3. When the disk is connected to the computer it spins up properly but apart from that I receive no other indication or message. I checked at the disk management of windows and I can't see the disk at all.

 

I faced the same issue while I was using linux with the same computer and still I could not see the drive entry at /dev or by running any hardware/disk detection command like lshw or fdisk.

 

Other removable media like usb sticks or external drives are working properly.

 

Initialy I thought that it was an issue of the disk, but when I tried it to 4 other computers running both linux and windows, it worked flawlessly.  Any ideas? Thanks in advance

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