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Spectre x360 usb-c port issue

Spectre x360 13-w0xx
Microsoft Windows 10 (64-bit)

I think the usb-c ports on my Spectre x360 convertible laptop are faulty. I just bought the computer at Best Buy in late Dec. 2016. 


The reasons I think this may be true are:


  • Whenever I move the laptop while the usb-c is plugged in to an external monitor, the monitor temporarily disconnects, even though the movement may be slight.
  • A couple of times per week, I will find that the laptop did not charge overnight, even though the charger was plugged in. The computer will begin charging once I unplug and replug the power cord.
  • I have had great difficulty connecting to an external monitor, which works fine with other computers. I have tried multiple usb-c converters (one for hdmi, one for displayport, and now, a universal hub that connects power, hdmi, and usb in one place). I have also tried different hdmi and displayport cables, so the problem is not with the connectors or the cables. The monitor cuts out frequently (when the computer is moved, but also when it is not being touched).  Many times, I will plug the hdmi or displayport cable in to the computer, and the monitor simply does not receive a signal. 

If anyone else has experienced similar issues or may help me figure out how to fix these issues, I'd greatly appreciate it. Thank you.

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