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‎02-21-2017 12:17 PM

HP Recommended
Product: Envy x360
Operating System: Microsoft Windows 10 (32-bit)

My touch screen has stopped working.

 

I go into the Device Manager and it shows the HID device as having a conflict.

 

SG.jpg

 

I looked at the "Tech Self Help Page and done the following:

I have checked for updates to driver - Current Driver installed

I have disabled and re-enabled - Device works for a few minutes and then stops.

I have "Un-installed" and rebooted - Device re-installs, but does not work.

 

Any suggestions?    

 

Having a 2-in-1 that won't work as a touch screen tablet defeats the purpose of having a 2-in-1 device.

 

 

 

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