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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.

‎03-19-2017 11:19 PM

HP Recommended
Product: HP 8620 All in one printer
Operating System: macOS 10.12 Sierra

I would like to perform a full factory reset on this printer.  

I recently moved and need to connect to a new WIFI sytem, but the printer keeps saying that the printer has been locked by the administrator.  I AM the administrator and have never set up an admin password (nor can I find that option on the HP website where I an logon to my account, etc to even unlock the printer).  Help!

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