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HP Recommended
Officejet 6700 Premium
Mac OS X 10.10 Yosemite

My out-of-warranty out-of Carepack Officejet 6700 Premium quit printing, and during the course of trying every suggestion and test I could find on support.hp.com, including installation of an entire set of new ink cartridges, I got the following messages: "The printhead installed is not intended for use in this printer, or is damaged." "Ink system failure. There is a problem with the printer or ink system. Turn the printer off, then on. If the problem ersists contact HP" " Missing or failed printhead. The printhead appears to be missing, not detected or incorrectly installed" [Note: the problem did persist, and here I am contacting HP.]

 

So, 1) is it possible for me to buy a new printhead and install it myself?

2) If yes, where can I get one (not a set of five of them) and what would be the likely cost; and also how can I get instructions for installation?

3) If I cannot do it myself, where can I get it done and what might be the likely cost (i.e., it is even worth trying to do it)?

 

I really liked this printer and it gave me years of good service; plus I have a lot of unused ink cartridges for it.

 

4) If I cannot get it repaired at a reasonable cost (i.e., compared with purchasing a comparable replacement) is there any way I can get some kind of refund or credit for my unused and still unexpired ink cartridges?

5) How about the brand new full set of cartridges I installed during troubleshooting but the printer would not print with them?

 

Thanks!

Who Me Too'd this topic
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