03-23-2017 12:30 AM
My out-of-warranty out-of Carepack Officejet 6700 Premium quit printing, and during the course of trying every suggestion and test I could find on support.hp.com, including installation of an entire set of new ink cartridges, I got the following messages: "The printhead installed is not intended for use in this printer, or is damaged." "Ink system failure. There is a problem with the printer or ink system. Turn the printer off, then on. If the problem ersists contact HP" " Missing or failed printhead. The printhead appears to be missing, not detected or incorrectly installed" [Note: the problem did persist, and here I am contacting HP.]
So, 1) is it possible for me to buy a new printhead and install it myself?
2) If yes, where can I get one (not a set of five of them) and what would be the likely cost; and also how can I get instructions for installation?
3) If I cannot do it myself, where can I get it done and what might be the likely cost (i.e., it is even worth trying to do it)?
I really liked this printer and it gave me years of good service; plus I have a lot of unused ink cartridges for it.
4) If I cannot get it repaired at a reasonable cost (i.e., compared with purchasing a comparable replacement) is there any way I can get some kind of refund or credit for my unused and still unexpired ink cartridges?
5) How about the brand new full set of cartridges I installed during troubleshooting but the printer would not print with them?
Solved! Go to Solution.