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‎05-07-2017 03:30 AM

HP Recommended
Product: HP ENVY 15 Notebook PC
Operating System: Microsoft Windows 10 (64-bit)

I have a bluetooth speaker that I have succesfully paired with and played through in the past yet am having issues with recently. They connect just fine, I get no error message, and they stay connected, but no audio comes out. If music is already playing in itunes, the music keeps playing but the audio cuts out immediately when the device is connected. Audio is restored instantly through the internal speakers when I disconnect the device. If I connect the speaker while the music is paused, the music will not play until the device is disconnected.

If I connect the device while watching a youtube video, the video will immediately stop to buffer regardless. Video playback ensues immediately when the device is disconnected. Video wont play if the device is already connected, just like with Itunes.

I've checked all volume levels twice. The speaker paired with a phone works perfectly. I've restarted my computer. I removed the speaker from the list of recognized devices and re-paired them. The charge is fine on both devices.

It may be relevent to know that I had to replace my notebooks's hard drive recently as it stopped working completely but this job was done through an HP accredited service provider.

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.