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05-14-2017 06:24 AM
HP Recommended
Product: Probook 650G3
Operating System: Microsoft Windows 10 (64-bit)
Hi,
I received a new laptop and after I configured Power-On Authentication and installed some updates, activated bitlocker, I restarted the client.
Then it asked for either a Password or my fingerprint
I configured 2 fingerprints - both keep failing
The only password I used on the laptop was my administrator password - Also keeps failing
And now I'm stuck, can't reinstall, cant do usbboot, I can't do anything anymore with the laptop.
How do I remove the security feature and be able to use my device again !?
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