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05-22-2017 02:40 AM
When I'm trying to access my live cases I get the message "permission denied". When creating new cases there is this error message "Organization Account is not setup. Please setup organization account before continuing.", but the case comes through and I get an email confirming that a case has been created. If I try to access that case I'm still getting access denied. And the older cases (a month or so old) I can't see at all anymore. This started for about two weeks ago. Worked well for a while though I had to create a new account after May 2. Anyone have any answers to why, or even better how to set up that organization account?