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‎05-31-2017 03:18 AM - edited ‎05-31-2017 04:17 AM

HP Recommended
Product: HP-ENVY-15-k163cl
Operating System: Microsoft Windows 8 (64-bit)

Purchased HP laptop (HP-ENVY-15-k163cl) from Costco USA 2.5 years ago for around USD 800+. The right hinge broke with in an year and recently the left hinge also broke. This product has 1 year manufacturer warranty plus 2 more years of warranty from costco. This model number is custom built for costco and not available outside costco.

I am outside USA (currently in India). The HP service centre here says that the warranty on this product is not valid in India since this specific model is not released in India. They can't even fix it at our cost. The spare part (hinge) is not available in market. This means basically no fix for this problem although it appears to be a manufacturing defect (based on similar issues expressed by other customers.

My suggestion to customer is that do not by HP laptop especially from Costco (or similar venders who have custom model build)

I still have 8 year old Acer which has no such issue. 

I am surprised that reputed company like HP is selling defective products (even hig end models) like this!

Can HP provide any help regarding this issue?

 

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.